Privacy Policy

1. Overview & Scope

This Privacy Policy explains how WixeChat ("we," "our," or "us") handles your personal information when you access or use our web application, mobile apps, creator services, and messaging infrastructure (collectively, the "Platform").

We design our features with privacy in mind, adhering to modern global data protection regulations including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and applicable international privacy frameworks.

2. Information We Collect

We collect information in three categories to deliver a fast, personalized, and secure experience:

• Information You Provide Directly:
  • Account registration details (username, email address, password, display name, bio, profile photo, website URL).
  • User-generated content (photos, videos, captions, #hashtags, 24h stories, reels, comments, and replies).
  • Creator monetization applications (tax identifiers, payment recipient accounts, identity verification details where required by law).
• Communications & Social Activity:
  • Direct messages, media attachments, voice notes, reactions, and conversation metadata.
  • Follows, likes, bookmarks, story views, and profile interactions.
• Technical & Device Data:
  • Device model, operating system version, browser type, IP address, general geographic region, crash logs, and session timestamps.

3. How We Use Your Information

We use the data we collect solely for legitimate platform operations, including:

• Core Platform Features: Displaying your home feed, ranking trending reels and explore posts, publishing 24h stories, and delivering instant direct messages.
• Calling & Connection: Routing WebRTC voice and video calls through secure signaling relays.
• Creator Monetization: Evaluating eligibility metrics, calculating ad-revenue share, processing creator payouts, and maintaining ledger records.
• Safety & Integrity: Detecting spam bots, enforcing Community Guidelines, preventing fraud, and securing user accounts against unauthorized access.
• Continuous Improvement: Optimizing page load speeds, video buffering quality, and web interface responsiveness.

4. Data Sharing & Third Parties

We only share data with trusted infrastructure service providers necessary to operate the Platform:

• Cloud & Database Hosting: Google Cloud Platform & Firebase (for encrypted authentication, Firestore document storage, and media hosting).
• WebRTC TURN Relays: Metered.ca (for establishing low-latency peer-to-peer audio and video signaling when direct connections are firewalled).
• Payment Processors: Stripe Connect and authorized banking gateways (for creator payouts and monetization disbursement).
• Legal Compliance: When strictly required by valid subpoena, court order, or applicable law to protect life and safety.

5. Calls & Messaging Privacy

We believe your private conversations should stay private:

• Real-Time Signaling: WebRTC call sessions use ephemeral signaling tokens. We do not listen to, record, or store audio/video call contents on our servers.
• 24-Hour Stories: Stories automatically expire 24 hours after publication and are removed from public feeds.
• Account Privacy: Setting your account to "Private Account" in Settings restricts your content visibility exclusively to approved followers.

6. Data Storage, Security & Retention

All communication between your browser and our servers is encrypted in transit using Transport Layer Security (TLS 1.3). Sensitive database records and cloud storage objects are protected by enterprise-grade AES-256 encryption at rest.

We retain your data for as long as your account remains active. When you delete a post or your entire account, data is deleted from live databases within 30 days and permanently scrubbed from backup caches according to our routine retention cycles.

7. Your Privacy Rights (GDPR & CCPA)

Regardless of your geographic location, WixeChat provides full control over your personal data:

• Right to Access & Portability: You may request a copy of all personal data and content associated with your account.
• Right to Rectification: You can edit your profile details, display name, avatar, bio, and privacy settings at any time in Settings.
• Right to Erasure ("Right to Be Forgotten"): You can permanently delete your account and all associated posts, comments, and messages directly in Settings or by contacting support.
• Right to Object & Restrict: You can opt out of non-essential analytics tracking or marketing communications.

8. Children's Privacy (COPPA Compliance)

WixeChat is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has created an account, we will promptly take steps to delete the account and associated data.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect new features, security enhancements, or regulatory updates. We will notify you of material changes by posting an in-app notice or updating the "Last Updated" date at the top of this page.

10. Contact Data Protection Officer

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Team: